Support / Support & Training
Support & TrainingSupport & Training
Mavent understands that compliance risk management is complex and that issues must be resolved quickly so as not to impeded production. Accordingly, we place great importance on ensuring our clients are properly trained and consistently receive prompt and thorough support. Mavent offers a variety of training and support options:
Online Support
Mavent provides online support through our web-based solution, MC2, which consists of an online user manual with simple step-by-step instructions on how to use the system, as well as definitions and system enumerations, frequently asked questions, source document suggestions and a host of other helpful information.
Client Support
Mavent Support Specialists are available from 9 AM to 5 PM (PST) to assist users via phone or email with issues ranging from user administration questions to explanations of loan level exceptions. Mavent support regularly sends clients updates regarding upcoming legal rule additions or modifications and is available to facilitate client specific needs with regard to rule modification or other client specific needs.
Technical Support
Clients experiencing technical system issues are able to contact Mavent 24 hours a day, 7 days a week. Please call Mavent Technical Support at 888.MAVENT1.
Live Training Classes
Mavent offers either group or personalized system training via WebEx® or at a client’s location. Training classes are designed to address client specific functionality and can be customized to fit a particular workgroup or specific channel needs. Classes are organized to teach general system use, creation of templates, reporting, or specific loan programs. Mavent may also assist in the development of internal programs for your training department.
Online Training
Mavent provides online training through our web-based solution, MC2, which consists of easy to access and view modules on how to use the system. These modules are available for viewing at any time.